General information
Frequently asked questions
Questions
Warranty and maintenance.
What are the warranty conditions for Woodlook™ profiles?
All supplied material, with the exception of wooden joists, is covered by a 10-year warranty on material resistance outdoors in temperate climate conditions.
By resistance, it is meant that the material will not crack or otherwise significantly alter its physical and utility properties or colour due to climatic conditions (it will not turn grey like wood, for example, or otherwise significantly change colour). A slight change in colour shade due to UV radiation is acceptable. A more pronounced shade change only occurs with the Orech colour. The boards fade to light grey, which, on the other hand, some customers like.
An extended 25-year warranty applies to the material’s resistance to rot, mould and wood-destroying insects.
The warranty period begins on the date of purchase – the date on the invoice or contract.
The material warranty is valid provided installation instructions are followed and during normal domestic use of the terrace, not for commercial or other purposes that may cause extreme loading. Installation on such areas and any damage resulting from use on them is entirely at the customer’s / investor’s own risk.
Damage caused by vandalism, extreme weather events such as hail, or other mechanical damage by heavy or sharp objects is excluded from the warranty.
Warranty claims are resolved by the free replacement of defective pieces with those that match the shape, dimensions and colour of the given area. Free replacement does not include transport, nor disassembly and assembly. This only applies if the terrace was installed by our company.
The warranty period for the decking material is not extended by this replacement, which also applies to the replacement pieces supplied.
How does maintenance work for Woodlook™ decking and cladding profiles?
Maintenance of a Woodlook™ terrace essentially consists only of cleaning when soiled, which is unavoidable with any material. The degree of soiling depends on several factors – location (shade/light, cardinal direction…), dust levels and prevailing weather. Terraces that are most exposed to weather and sunlight require the least maintenance.
A new terrace is more susceptible to soiling, and stains are more visible on it. Over time, stain resistance increases. On newly installed terraces, stains may appear due to rain or increased humidity. The reason for this is increased dustiness in the areas where the terrace or façade was installed. A high-pressure washer (up to 80 bar) or a stiff scrubbing brush can be used to remove them, but these stains usually disappear on their own through exposure to UV radiation without any intervention required.
We recommend cleaning greasy food stains as soon as possible with a simple detergent solution and rinsing with water. A wet spot will remain on the deck for a few days, which will then disappear on its own.
Do not use solvents as they may leave permanent stains.
Questions
Delivery and installation.
Do you have goods in stock? What are the delivery times?
We have our products in stock. For custom-order products, there is a 3-month waiting period (non-standard length, colour). For more details regarding stock availability, please contact us.
Do you also have your own transport? Do you offer goods delivery?
Yes, we provide delivery.
Do you also provide the installation itself?
Yes, we have trained and experienced installers who will build your terrace. The cost of installation is included in the quote.
Is it possible to purchase Woodlook™ boards without installation? Can I install the terrace myself?
Yes, it is possible to purchase Woodlook boards for your terrace without installation. The installation itself is not complicated and can be carried out by a standard DIY enthusiast.
What problems can arise when installing on unanchored steel structures?
WPC decking boards should not be installed on unanchored steel structures (hanging structures – cantilevered terraces or cantilevered piers, floating piers). The reason is movement – vibrations of such a structure and stress on the composite profiles, which can crack longitudinally.
Installing boards on steel structures is not a problem, but they must be properly anchored to prevent vertical movement of the structure and subsequent movement and stress on the WPC decking boards.
Questions
Material properties.
Are WPC terraces warmer than timber terraces during the summer months?
Surface temperature in direct sunlight is primarily determined by the colour of the material, not its composition. Darker surfaces get hotter than lighter ones. The difference in subjective feel between wood and WPC material is due to the slightly higher thermal conductivity of the polymer used in the mixture. If needed, a WPC terrace can be cooled down with water without any risk of damage or cracking.
Why is part of the board lighter and another part darker upon delivery?
To achieve a natural look for Woodlook profiles, sanding the profile is the final step. During this process, a portion of the profile surface is selectively sanded, as it has a homogeneous polymer layer on the surface after exiting the extrusion line.
If sanding is done improperly, certain areas may be sanded more, which can look distracting on “fresh profiles”, making parts of the profile appear darker and others lighter. This is not a manufacturing defect and, after installing the profiles in daylight, the shade of the board will unify after a few weeks, with the darker – less sanded – parts of the board adopting the same shade as the sanded section.
Didn't find the answer?
Write to us, we'll be happy to help.
Ask us via the contact form or call +421 36 630 82 60. You can also view samples at a dealer near you.
